| 2am | The Night Audit |
|---|---|
| From the AutoClerk home page, click Main Menu, then Night Audit. | |
| Leave the “Lock” button unchecked. This feature does not apply to us. | |
| Invalid Reservations, Clear Folios, Clear Group Folios, House Folios, and Stayovers should all display in blue and say OK. If any of these fields are RED, call AutoClerk 24hr support. | |
| The No-Shows button should also be blue and showing “OK”. – If not, there are still reservations which have not yet been checked in. 1. Click the name if any display, to enter that reservation. 2. Make sure a CC shows up as “pay type”, then click Check-in. 3. AutoClerk Cloud will automatically authorize the CC on file. Make sure to add a note to the reservation it’s a No-Show and mark on Clean Me Next. If the CC declines, simply check the room out. The reservation can be reinstated later if they show up. | |
| Back on the Night Audit page, if the section for “No Shows” shows blue and OK? – Click “Settle” and wait for the system to process. There may be a delay. | |
| Next, click “Charge Folios” and wait for the process to complete. | |
| Lastly, click “Increment Date” and wait a moment. – If a warning about changing dates pops up, simply click OK. | |
| The audit process is now done! The date displaying on AutoClerk in upper right is today. IMPORTANT! The Night Audit must be completed by 4am. |