11pm	Shift Start
	Punch in, put on your name badge, verify you have the FD keys.
	Check Gmail for new messages.
	Check Clean me Next shift log, make sure it’s running on Station 1.
	Check both whiteboards for messages.
	Verify cameras running on station 1 or station 2.
	Turn on the lobby lights, the more the better.
	Check for over-bookings. (Reservations > Availability). Post a “priority” shift log if you find any and fix (if you can).
	Make sure CANARY is running in a Firefox tab on the FD station you’re using. If not, start it. (Login via MemberWeb Home Screen)
	Check for banned guests on the arrivals list. 1. Enter today’s Arrivals List (Arrivals > View List). 2. Go into each arriving guest and click the end of the Last Name box, then hit the space bar. This will bring up the past stay histories under this last name. 3. Verify this guest is not on the Do Not Rent list (old profiles will appear in red.) 4. If you do see a profile in red, verify these guests are the same. If the guest is banned, use AKIA to let this arrival know the room is being canceled then cancel the stay in AutoClerk. Be sure to do this for all arriving guests. 5. If no red profile comes up, simply escape the reservation without changing it.
	Check the In-house Guest List. 1. (In House > View List) from the main AutoClerk menu. 2. None of the rooms should list “Cash” as Pmt Type. If you find any, enter that folio. 3. Go to the Guest Info tab, and change the payment type at the bottom to the card on file. 4. Save & Exit, then repeat the process for any other “cash” rooms you find.
	Verify AutoClerk and MemberWeb are balanced. 1. Open Firefox tab (MemberWeb> Revenue Management > Rate Monitor > Overall) and compare to: 2. Open Firefox tab (AutoClerk > Reservations > Availability). 3. “Total” should match the number after “=” in MemberWeb’s Overall line. 4. Also verify each room type’s numbers are similar. 5. If the numbers don’t match, send an email to support@autoclerk.com

12am	Room Assignments
	Assign Rooms for today’s Remaining Arrivals. (Remaining Arrivals link on AutoClerk home page) Any reservations without room numbers? Enter every reservation, one at a time, and check:
	Pets. If they are bringing pets, make sure to use the drag-down menu to indicate the number of nights. !! Also be sure to go into the “All Notes” tab in the reservation and add “PET IN ROOM” to the Housekeeping Comments. This will alert the housekeeper assigned to clean the room.
	Requested floors/areas and assign using “Room” button. – No requests? Use “Auto”. Try to keep the same or similar names near each-other. – If there are requests we can’t grant, please reach out via Akia to see if they want to change room types to get what they need.
	If a crib is needed, make sure to use the drag-down menu to indicate the number of nights. 1. Go to Clean Me Next and scroll down to the Messaging system. 2. Click the name of the housekeeper assigned to clean the room and select “Create Work Order” then add a note to put a crib in the room. – If housekeeping is already gone, create a regular work order for maintenance and mark it Priority. – If housekeeping and maintenance are gone, please deliver the crib to the room yourself.
	USE REWARDS POINTS Reservations? 1. Click the green Availability & Rates button. Then click on the left where it says PAY WITH POINTS. This will correct the rate from $1 to the correct rate. Autoclerk will ask you to verify the NEW rate is correct, click to use the new rate, then save. 2. Change the Pay Type to “Direct Bill” then save the reservation again. 3. Click Company tab and type BWI, it will fill to “BWI Reimbursement”, then save the reservation again. 4. Enter the folio tab and charge the room to Direct Bill for the full stay, just as you would for a prepay.
	Pre Paid Reservations? The comments will indicate “VCC, Virtual card, Prepaid” etc. 1. If you find one, click Folio and post the Stay Total amount to the CC on file as a Payment. 2. Remember to Save and Exit, and check the next arrival. !! Always check to make sure this prepay wasn’t already done by the prior shift!
	Check coffee station for lids, cups, stir sticks, sweeteners, sleeves, creamer, and tea. 1. Check the dispenser bins. They should be filled to the fill-line. Do not overfill! 2. Make sure the bins are pushed back properly and locked in place. 3. If you add product, remember to reset the system. 4. Check the drip tray to make sure it’s not full. Dump in back office sink if needed.
	Review Medallia surveys to see how we’re doing. (Firefox > Best Western folder >Medallia). – Respond to any that haven’t been answered yet.

1am	Key Sanitizing & Property Walk
	Put up the Stepped Away sign with a return time of 30mins from now.
	Collect all the keycards in the Key-Return box and take them to the breakfast kitchen. 1. Throw away any of the used keycard envelopes. 2. Use the sanitizing sink to submerge the keys in solution and leave them there for at least 1 full minute. 3. Dry off the keys and return them to the baskets in either front desk key drawer.
	Take one of the housekeeping smart phones and enter Clean Me Next App. 1. Login as the Front Desk (Pin is 3367). Click the icon in the upper left and select All Rooms 2. Use the app to make note of any repairs needed or burned out lights. 3. Tap either General Hotel or Parking Lot to take a picture of repair items.
	Conduct a walk of the entire property. Check both parking lots and all three buildings. 1. Be sure to go upstairs and into the gym, vending, and guest laundry. 2. These facilities are available 24hrs a day but make sure everything is ok!
	Make sure the door to the vending room is closed so only guests have access.
	Check-in any reservations that haven’t arrived yet! – If the room has not been pre-charged, try to run the CC. – If the CC declines and we don’t have another confirmed form of payment cancel the res. – Make note of the last name in Clean me Next in case the guest shows up after the audit. All No-Shows with a valid CC or a pre-charge must be checked in.

2am	The Night Audit
	From the AutoClerk home page, click Main Menu, then Night Audit.
	Leave the “Lock” button unchecked. This feature does not apply to us.
	Invalid Reservations, Clear Folios, Clear Group Folios, House Folios, and Stayovers should all display in blue and say OK. – If any of these fields are RED, call AutoClerk 24hr support. – (Number can be found by clicking “Contact Support” at the bottom of any AutoClerk page.)
	The No-Shows button should also be blue and showing “OK”. If not, there are still reservations which have not yet been checked in. 1. Click the name if any display, to enter that reservation. 2. Make sure a CC shows up as “pay type”, then click Check-in. 3. AutoClerk Cloud will automatically authorize the CC on file. Make sure to add a note to the reservation it’s a No-Show and mark on Clean Me Next. If the CC declines, simply check the room out. The reservation can be reinstated later if they show up.
	Back on the Night Audit page, if the section for “No Shows” shows blue and OK? – Click “Settle” and wait for the system to process. There may be a delay.
	Next, click “Charge Folios” and wait for the process to complete.
	Lastly, click “Increment Date” and wait a moment. – If a warning about changing dates pops up, simply click OK.
	The audit process is now done! The date displaying on AutoClerk in upper right is today. IMPORTANT! The Night Audit must be completed by 4am.

3am	Morning Reports
	Run a “Managers Report” in AutoClerk Cloud. 1. Reports > Manager > Managers Report, and make sure the box is checked for “Include Last Years Data 2. Click Submit Query 3. Report will open as a new tab, leave it there for the moment as we will be referencing it. 4. If easier, this report can also be printed on paper. 5. Need help deciding which numbers need to be filled in? View the example
	Open the Morning Report spreadsheet in Google Drive. Or, you can Click Here. – Go to the month tab for the month we’re in at the bottom, then find yesterday’s date.
	In the “Sold” spreadsheet column, enter the number of rooms sold from the Manager Report. – Found next to “Occupied” for Today.
	In the “ADR” column, enter yesterday’s Average Daily Rate from the Manager Report. – Found next to “ADR” for Today.
	In the “Revenue” column, enter yesterday’s Room Revenue from the Manager Report. – Found in the top section next to “Room” for Today
	Simply close the tab on the Morning Report spreadsheet and it will auto-save. – DO NOT close the Managers Report yet, we will need to fill out several more items using the web-form below.
	From the AutoClerk main menu, select “Reservations > Availability” – At the bottom of today’s column, enter the number in gray into the form below as Rms to Sell Tonight. – Complete the form below with the information requested (can be found on the Manager Report)

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