3pm	Shift Start
	Punch in, put on your name badge, verify you have the FD keys.
	Check Gmail for new messages.
	Check Clean me Next shift log, make sure it’s running on Station 1.
	Check both whiteboards for messages.
	Verify cameras running on station 1 or station 2.
	Turn on the lobby lights, the more the better.
	Check for over-bookings. (Reservations > Availability). Post a “priority” shift log if you find any and fix (if you can).
	Make sure CANARY is running in a Firefox tab on the FD station you’re using. If not, start it. (Login via MemberWeb Home Screen)
	Check for banned guests on the arrivals list. 1. Enter today’s Arrivals List (Arrivals > View List). 2. Go into each arriving guest and click the end of the Last Name box, then hit the space bar. This will bring up the past stay histories under this last name. 3. Verify this guest is not on the Do Not Rent list (old profiles will appear in red.) 4. If you do see a profile in red, verify these guests are the same. If the guest is banned, use AKIA to let this arrival know the room is being canceled then cancel the stay in AutoClerk. Be sure to do this for all arriving guests. 5. If no red profile comes up, simply escape the reservation without changing it.
	Check the In-house Guest List. 1. (In House > View List) from the main AutoClerk menu. 2. None of the rooms should list “Cash” as Pmt Type. If you find any, enter that folio. 3. Go to the Guest Info tab, and change the payment type at the bottom to the card on file. 4. Save & Exit, then repeat the process for any other “cash” rooms you find.
	Verify AutoClerk and MemberWeb are balanced. 1. Open Firefox tab (MemberWeb> Revenue Management > Rate Monitor > Overall) and compare to: 2. Open Firefox tab (AutoClerk > Reservations > Availability). 3. “Total” should match the number after “=” in MemberWeb’s Overall line. 4. Also verify each room type’s numbers are similar. 5. If the numbers don’t match, send an email to support@autoclerk.com

4pm	Room Assignments
	Assign Rooms for today’s Remaining Arrivals. (Remaining Arrivals link on AutoClerk home page) Any reservations without room numbers? Enter every reservation, one at a time, and check:
	Pets. If they are bringing pets, make sure to use the drag-down menu to indicate the number of nights. !! Also be sure to go into the “All Notes” tab in the reservation and add “PET IN ROOM” to the Housekeeping Comments. This will alert the housekeeper assigned to clean the room.
	Requested floors/areas and assign using “Room” button. – No requests? Use “Auto”. Try to keep the same or similar names near each-other. – If there are requests we can’t grant, please reach out via Akia to see if they want to change room types to get what they need.
	If a crib is needed, make sure to use the drag-down menu to indicate the number of nights. 1. Go to Clean Me Next and scroll down to the Messaging system. 2. Click the name of the housekeeper assigned to clean the room and select “Create Work Order” then add a note to put a crib in the room. – If housekeeping is already gone, create a regular work order for maintenance and mark it Priority. – If housekeeping and maintenance are gone, please deliver the crib to the room yourself.
	USE REWARDS POINTS Reservations? 1. Click the green Availability & Rates button. Then click on the left where it says PAY WITH POINTS. This will correct the rate from $1 to the correct rate. Autoclerk will ask you to verify the NEW rate is correct, click to use the new rate, then save. 2. Change the Pay Type to “Direct Bill” then save the reservation again. 3. Click Company tab and type BWI, it will fill to “BWI Reimbursement”, then save the reservation again. 4. Enter the folio tab and charge the room to Direct Bill for the full stay, just as you would for a prepay.
	Pre Paid Reservations? The comments will indicate “VCC, Virtual card, Prepaid” etc. 1. If you find one, click Folio and post the Stay Total amount to the CC on file as a Payment. 2. Remember to Save and Exit, and check the next arrival. !! Always check to make sure this prepay wasn’t already done by the prior shift!
	Check coffee station for lids, cups, stir sticks, sweeteners, sleeves, creamer, and tea. 1. Check the dispenser bins. They should be filled to the fill-line. Do not overfill! 2. Make sure the bins are pushed back properly and locked in place. 3. If you add product, remember to reset the system. 4. Check the drip tray to make sure it’s not full. Dump in back office sink if needed.
	Review Medallia surveys to see how we’re doing. (Firefox > Best Western folder >Medallia). – Respond to any that haven’t been answered yet.

6pm	Evening Tasks
	On Station 1: Open fax app in the bottom right corner by double-clicking. – Go through and delete all faxes in the list.
	Is today Thursday? If so, clean out the employee fridge. 1. Check for names. Anything spoiled or missing a name? Toss. 2. Push the red button at the center of the temperature dial to defrost the freezer box.
	Check Clean Me Next for any rooms that are not showing as Inspected. 1. If you find any, check the room in person and make sure it’s clean and ready. 2. If so, mark it Inspected.
	Make sure the pool towel display (in the pool area) is full of towels.

8pm	Night Time Tasks
	Use AKIA to send a message to everyone who hasn’t shown up yet (or call them if you prefer). – Get an estimated arrival time if you can.
	Vacuum & mop the lobby floor and back office. 1. Vacuum is located in the computer closet. 2. Use “orange” floor cleaner from the dispenser upstairs. 3. Use at least two mop pads to avoid spreading dirty water around.
	While the Vacuum is still out, vacuum the Computer Closet floor. 1. Use the hose attachment and make sure to clean both sides of the closet.
	Put up the “stepped away” sign with a time of at least 15 mins.
	Take one of the housekeeping smart phones and enter Clean Me Next App. 1. Login as the Front Desk (Pin is 3367). 2. Tap the icon in the upper left and select All Rooms. 3. Use the app to make note of any repairs needed or burned out lights. 4. Tap either General Hotel or Parking Lot to take a picture of repair items.
	Conduct a walk of the entire property. 1. Check both parking lots and all three buildings. 2. Be sure to go upstairs and into the gym, vending, and guest laundry. 3. These facilities are available 24hrs a day but make sure everything is ok! 4. Enter the breakfast kitchen, make sure the back window is latched and AC is set to 70 degrees. 5. Check the housekeeping laundry room and make sure the back window is latched.
	When returning the Clean Me Next phone to the charger, make sure all housekeeping phones are plugged in.

9pm	Property Walk II
	Put up the “stepped away” sign with a time of at least 15 mins.
	Lock the lobby doors for the night. 1. Set the dial to “one way” to allow people to exit automatically, but require you to let them in. 2. Make sure you have your keys around your neck, from this point on you can be locked out!
	Conduct a second walk of the entire property. 1. Check both parking lots and all three buildings. 2. Be sure to go upstairs and into the gym, vending, and guest laundry. – These facilities are available 24hrs a day but make sure everything is ok!
	Check the pool area for guests. It locks at 10:00pm automatically. – The pool is closed at 10:00, no stragglers.
	Make sure the back gate leading into the rear parking lot is closed and latched.

10pm	End of Shift
	Run a Cash Transactions Report. (Reports > Accounting > Transactions). 1. Keep the date the same, Transaction Type is Cash, select your name from the “User” list. 2. Click Generate Report. If you see any cash transactions listed, create a Priority Shift Log.
	Check the waterfall in the lobby! 1. Refill if low, use only distilled water from the breakfast kitchen. 2. The water level should be just below the black plastic cover.
	Wipe down the Front Desk top, the keyboards, room key programmers, phone handles and keypads, credit card readers, signature iPad, computer mice, and front desk door knobs with disinfecting wipes. Remember to turn the keyboards off prior to wiping down, that will also disable the mouse.
	Remember to leave the Front Desk keys in the drawer for the next shift!

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