7am	Shift Start
	Punch in, put on your name badge, verify you have the FD keys.
	Check Gmail for new messages.
	Check Clean me Next shift log, make sure it’s running on Station 1.
	Check both whiteboards for messages.
	Verify cameras running on station 1 or station 2.
	Turn on the lobby lights, the more the better.
	Check for over-bookings. (Reservations > Availability). Post a “priority” shift log if you find any and fix (if you can).
	Make sure CANARY is running in a Firefox tab on the FD station you’re using. If not, start it. (Login via MemberWeb Home Screen)
	Check for banned guests on the arrivals list. 1. Enter today’s Arrivals List (Arrivals > View List). 2. Go into each arriving guest and click the end of the Last Name box, then hit the space bar. This will bring up the past stay histories under this last name. 3. Verify this guest is not on the Do Not Rent list (old profiles will appear in red.) 4. If you do see a profile in red, verify these guests are the same. If the guest is banned, use AKIA to let this arrival know the room is being canceled then cancel the stay in AutoClerk. Be sure to do this for all arriving guests. 5. If no red profile comes up, simply escape the reservation without changing it.
	Check the In-house Guest List. 1. (In House > View List) from the main AutoClerk menu. 2. None of the rooms should list “Cash” as Pmt Type. If you find any, enter that folio. 3. Go to the Guest Info tab, and change the payment type at the bottom to the card on file. 4. Save & Exit, then repeat the process for any other “cash” rooms you find.
	Verify AutoClerk and MemberWeb are balanced. 1. Open Firefox tab (MemberWeb> Revenue Management > Rate Monitor > Overall) and compare to: 2. Open Firefox tab (AutoClerk > Reservations > Availability). 3. “Total” should match the number after “=” in MemberWeb’s Overall line. 4. Also verify each room type’s numbers are similar. 5. If the numbers don’t match, send an email to support@autoclerk.com

8am	Room Assignments
	Assign Rooms for today’s Remaining Arrivals. (Remaining Arrivals link on AutoClerk home page) Enter every reservation, one at a time, and check:
	Pets. If they are bringing pets, make sure to use the drag-down menu to indicate the number of nights. !! Also be sure to go into the “All Notes” tab in the reservation and add “PET IN ROOM” to the Housekeeping Comments. This will alert the housekeeper assigned to clean the room.
	Requested floors/areas and assign using “Room” button. – No requests? Use “Auto”. Try to keep the same or similar names near each-other. – If there are requests we can’t grant, please reach out via Akia to see if they want to change room types to get what they need.
	If a crib is needed, make sure to use the drag-down menu to indicate the number of nights. 1. Go to Clean Me Next and scroll down to the Messaging system. 2. Click the name of the housekeeper assigned to clean the room and select “Create Work Order” then add a note to put a crib in the room. – If housekeeping is already gone, create a regular work order for maintenance and mark it Priority. – If housekeeping and maintenance are gone, please deliver the crib to the room yourself.
	USE REWARDS POINTS Reservations? 1. Click the green Availability & Rates button. Then click on the left where it says PAY WITH POINTS. This will correct the rate from $1 to the correct rate. Autoclerk will ask you to verify the NEW rate is correct, click to use the new rate, then save. 2. Change the Pay Type to “Direct Bill” then save the reservation again. 3. Click Company tab and type BWI, it will fill to “BWI Reimbursement”, then save the reservation again. 4. Enter the folio tab and charge the room to Direct Bill for the full stay, just as you would for a prepay.
	Pre Paid Reservations? The comments will indicate “VCC, Virtual card, Prepaid” etc. 1. If you find one, click Folio and post the Stay Total amount to the CC on file as a Payment. 2. Remember to Save and Exit, and check the next arrival. !! Always check to make sure this prepay wasn’t already done by the prior shift!
	Check coffee station for lids, cups, stir sticks, sweeteners, sleeves, creamer, and tea. 1. Check the dispenser bins. They should be filled to the fill-line. Do not overfill! 2. Make sure the bins are pushed back properly and locked in place. 3. If you add product, remember to reset the system. 4. Check the drip tray to make sure it’s not full. Dump in back office sink if needed.
	Review Medallia surveys to see how we’re doing. (Firefox > Best Western folder >Medallia). – Respond to any that haven’t been answered yet.

11am	Check-out Time
	Review due checkouts. From the AC Cloud Main Menu, click Remaining Departures. 1. Call any “due out” rooms that are still showing as occupied in AC Cloud. 2. If the guest is gone, check them out. If not, add their late checkout time to Clean me Next.
	Confirm BW Rewards Points in MemberWeb. (MemberWeb > Best Western Rewards > Pending Rewards).
	Confirm BW Commissions in MemberWeb. (MemberWeb > BestCheque Commissions > View/Edit Commissions).
	Once all the rooms have been assigned, pre-paid rooms charged, and notes reviewed: 1. Program the keys for all arrivals. Make sure to CHANGE the number of nights to the number of nights the reservation is staying. Don’t program every key for a one night stay. 2. Make sure every key pouch has the wifi password/hotel info sticker on it.
	Parking Passes are generated via AC Cloud in the Letters system. – Remember to print one for every guest during check-in.

12pm	Deep Cleaning
	Mondays 1. Dust display pottery and shelves, wipe down front desk, monitors, keyboards and phones. 2. Use the vacuum hose attachment to dust all window sills including the bay window area.
	Tuesdays 1. Run a flush cycle on the Nescafe Coffee machine and use pipe cleaners to clear each of the colored hoses. 2. Wipe down the coffee station cabinet doors and top. 3. Get the step stool from the back office if needed to see the top of the Nescafe machine.
	Saturdays 1. Sweep behind shredder, clean out cubby-holes under Front Desk with vacuum hose attachment. 2. Clean/dust the promotional materials display table with the brochures on it. 3. Remember to dust the bottom shelf and dust the spines on the “star mirror”.
	Sundays 1. Vacuum the floor of the computer closet using the hose attachment on the FD Vacuum. 2. Use the same attachment to suck out the vents on the sides of all the machines in the computer equipment rack facing the door. 3. Don’t use the vacuum on any of the fronts or backs of the machines, only the side vents.

2pm	End of Shift
	Run a Cash Transactions Report. (Reports > Accounting > Transactions). 1. Keep the date the same, Transaction Type is Cash, select your name from the “User” list. 2. Click Generate Report. If you see any cash transactions listed, create a Priority Shift Log.
	Check the waterfall in the lobby! 1. Refill if low, use only distilled water from the breakfast kitchen. 2. The water level should be just below the black plastic cover.
	Wipe down the Front Desk top, the keyboards, room key programmers, phone handles and keypads, credit card readers, signature iPad, computer mice, and front desk door knobs with disinfecting wipes. Remember to turn the keyboards off prior to wiping down, that will also disable the mouse.
	Remember to leave the Front Desk keys in the drawer for the next shift!

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