8pm | Guest Checkup |
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Use AKIA to send a message to everyone who hasn’t shown up yet (or call them if you prefer). – Get an estimated arrival time if you can. | |
Enter each reservation which hasn’t arrived yet and post charges to the card on file. – (Treat like a prepaid) and add a note to the Comments Section “Late Arrival” | |
If any cards DECLINE, cancel the reservation and note in the shift log. – You can always re-instate if the guest shows up and the room isn’t resold. | |
Vacuum & mop the lobby floor and back office. Vacuum is located next to mini-fridge. – Use “orange” floor cleaner from the dispenser upstairs. – Use at least two mop pads to avoid spreading dirty water around. | |
While the Vacuum is still out, vacuum the Computer Closet floor. – Use the hose attachment and make sure to clean both sides of the closet. |