8am | Checkup and Tasks |
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Assign Rooms for today’s Remaining Arrivals. (Remaining Arrivals link on AutoClerk home page): | |
Check for notes about pets. If so, use Pets drop down to add to reservation. | |
Check for requested floors/areas and assign using Room buttons. – No requests? Use “Auto”. Try to keep the same or similar names near eachother. | |
If a crib is needed, add to reservation with drop down menu. – If maintenance is still here, let them know. Otherwise, set up the crib in the room. | |
USE REWARDS POINTS Reservations? – Click Company and type BWI, it will fill to “BWI Reimbursement”. Change pay type to Direct Bill. Enter “Availability & Rates” and click the rate class “Use Rewards Points” in orange on the left side to correct rate from 1 Cent to the correct rate. Autoclerk will ask you to verify the NEW rate is correct, click to use the new rate, then save. | |
Remember to save changes after every modification!! | |
Check coffee station for lids, cups, accessory packs. Check the dispenser bins. – They should be filled to the fill-line. Do not overfill! If you add product, remember to reset the system. | |
Review Medallia surveys to see how we’re doing. (Firefox > Best Western folder >Medallia). – Respond to any that haven’t been answered yet. |