Amenities
High-speed Internet, refrigerators, microwaves, hair dryers, irons, ironing boards and in-room coffee are available in all guest rooms. Also available are business travelers rooms, suites, kitchenettes, in-room whirlpools and fireplaces.

Check-Out Time
Check-out time is 11:00 am. Should you require an extension, please contact the Front Desk.

Continental Breakfast
A complimentary continental breakfast is available from 7:00 am to 10:00 am in the breakfast room located on the 1st floor, the last
room before the pool area. A room key is needed to access this room. (Please note, due to COVID restrictions imposed by Santa Cruz County, we will only be offering bagged breakfast.  This breakfast is available at the front desk daily from 7-10am.)

Copy & Fax Services
Copy and fax services are available at the Front Desk for a nominal fee from 7:00 am to 11:00 pm. The hotel fax number is (831) 515-3396.

Credit Cards
We accept American Express, Visa, Diners Club/Carte Blanche, Discover, MasterCard and JCB.

Emergency
In case of emergency, including medical assistance Dial 911.

Fitness Room
The fitness room is open 24 hours. Located on the 1st floor, near center of main building. A room key is needed to access the room.

Forget Something?
The following complimentary toiletries are available at the Front Desk for your convenience: razors, shaving cream, toothbrushes, toothpaste, combs, sewing kits and feminine hygiene products.

Front Desk Hours
Open 24 hours a day.

Internet Access
Free high-speed Internet access is available in all guest rooms and public areas. If you do not have your laptop, simply use our complimentary Internet kiosk located in the lobby.

  1. Select “BWRoseGarden” for your wireless network connection.
  2. Open your web browser. Our login screen will appear.
  3. Enter your room number and the password (located on your room key packet).
  4. Enjoy your time online!

Laundry
A coin-operated laundry facility is located on the 1st floor, in the hallway behind exercise room. A room key is needed to access this room.

Luggage Storage & Luggage Assistance
Luggage assistance and storage is available from 9:00am to 5:00pm daily.

Medical Phone Numbers
Doctors on Duty Medical Clinic (831) 722-1444
Watsonville Community Hospital (831) 724-4741

Pets
Pets are accepted for a nominal fee. There are designated pet-friendly rooms. Guests who bring pets into non pet-friendly rooms will incur a minimum $150.00 surcharge.

Security
Do not leave any valuables in your room. We cannot assume responsibility for any stolen articles. There are safe-deposit boxes available at the Front Desk.

Smoking Policy
This is a non-smoking hotel. Smoking, including marijuana and eCigarettes, is expressly prohibited in all guest rooms and in all enclosed public areas. Guests who smoke inside the hotel will incur a minimum $150 deep cleaning surcharge.

Swimming Pool & Spa
The outdoor pool and spa are open from 9:00 am to 10:00 pm. There is no lifeguard on duty. Swim at your own risk. All children under the age of 14 must be accompanied by an adult. (Please note the pool/hot tub are currently closed due to COVID restrictions.)

Vending & Ice
Vending machines with soft drinks, water, snacks and ice machine are located just off the lobby area next to housekeeping.

Wake-Up Call
For your convenience, guest rooms are equipped with alarm clocks. A wake-up call can also be set or deleted 24 hours a day by pressing the indicated button on the room phone and following the prompts. You can also contact the Front Desk directly to arrange a wake-up call.

Carbon Monoxide Safety Tips
WARNING
Carbon Monoxide is a colorless, odorless, poisonous gas, and exposure can be fatal. Your room is equipped with a carbon monoxide detector.  Symptoms of carbon monoxide exposure may include:

Headache
Nausea
Vomiting
Loss of muscle coordination
Fatigue
Shortness of breath
Blurred vision
Collapse
Weakness
Confusion
Dizziness
Loss of consciousness

What to do if a carbon monoxide alarm is sounding or if you experience any symptoms of carbon monoxide exposure:

  • Never ignore a carbon monoxide alarm that is sounding.
  • Immediately move outside to fresh air.
  • Advise the hotel Front Desk.
  • Call 911, emergency services, or the Fire Department.
  • Do a head count to check that all people in your party are accounted for.
  • Do not reenter the premises until the emergency service responders have given you permission.