Check-Out Time

Check-out time is 12:00 pm. Should you need an extension, please contact the Front Desk. Express check-out is also available via text or email.


High-speed Internet, refrigerators, microwaves, hair dryers, irons, ironing boards, and in-room coffee are available in all guest rooms. Also available are business traveler rooms, suites, in-room whirlpools, and fireplaces.

Continental Breakfast

A complimentary breakfast buffet is available from 6:00am to 10:00am in the breakfast room located on the 1st floor near the lobby waterfall.

Front Desk Hours

Open 24 hours a day. Contact us at any time by dialing 0 on your room phone, or texting Akia.


A coin-operated laundry facility is located on the first floor, at the end of the hallway with the vending room. The guest laundry is open daily from 10:00 am to 10:00 pm.

Luggage Storage & Assistance

Luggage assistance and storage is available daily from 9:00 am to 5:00 pm.

Medical Phone Numbers

Doctors on Duty Medical Clinic (831) 425-7991
Dominican Hospital (831) 462-7700


Do not leave any valuables in your room or vehicle. We cannot assume responsibility for any stolen articles. Lock boxes for some valuables are available at the front desk.

Smoking Policy

This is a non-smoking hotel. Smoking, including marijuana and eCigarettes, is expressly prohibited in all guest rooms and in all public areas. Guests who smoke inside the hotel will incur a minimum $150 deep cleaning surcharge.

Swimming Pool & Spa

The outdoor pool and spa are open from 10:00am to 10:00pm. There is no lifeguard on duty, swim at your own risk. All children under the age of 14 must be accompanied by an adult. Alcoholic beverages along with all glass containers of any kind are prohibited within the pool area.

Parties & Gatherings

Are prohibited unless express written permission is provided by the General Manager.

Stayover Housekeeping Services

Until further notice, full or partial stay-over housekeeping service is available only on request. To request housekeeping for the day, please contact the Front Desk before 9:00 am.

High-Speed Internet Access

Free high-speed Internet access is available in all guest rooms and public areas. If you do not have your laptop, simply use our complimentary Internet kiosk located in the lobby.

  1. Select “BWP Capitola” for your wireless network connection.
  2. Open your web browser. Our login screen will appear, if it doesn’t do so automatically.
  3. Enter your room number and the password (located on your room key packet).
Copy & Fax Services

Copy and fax services are available at the Front Desk for a nominal fee from 7:00am to 11:00pm daily. The hotel fax number is (831) 515-3391.

Credit Cards

We accept American Express, Visa, Diners Club/Carte Blanche, Discover, Mastercard, and JCB.


In case of emergency, including medical assistance, dial 911.

Fitness Room

The fitness room is open 24 hours per day. Located on the first floor, near the pool. A room key is required to access this area.

Forget Something?

The following complimentary toiletries are available at the Front Desk for your convenience: razors, shaving cream, toothbrushes with toothpaste, combs, sewing kits, and feminine hygiene products.


Pets are not permitted and will incur a minimum $150 surcharge. Service dogs are always welcome!

Vending & Ice

Vending machines with soft drinks, water, snacks, and an ice machine are located on the first floor near the entrance from our parking lot. Beverages and ice are also available on the third floor near the elevator.

Wake-up Calls

For your convenience, all guest rooms are equipped with alarm clocks. A wake-up call can also be set or deleted 24 hours a day by pressing the indicated button on the room phone and following the prompts. You may also request a wake-up call by contacting the Front Desk.

Quiet Time

Quiet time begins nightly at 10:00pm and extends to 7:00am. Please avoid creating excessive noise during this time. Noise issues can be reported to the Front Desk 24 hours a day by dialing zero on your room phone.

Capitola By-the-Sea Inn & Suites
1435 41st Avenue, Capitola, CA 95010

Each BWHSM Hotels property is independently owned and operated.

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